Cancellation & Refund:

Health Products:

Health products, being eatable products, as mentioned on The Website/Mobile App are 'non-returnable'. However, in case of quality issue raised by customer, with relevant furnished proofs, will be evaluated by KNECTT and a refund will be processed, within 72 hrs of verification of the claim.

Product cancellation by customer is possible before the product is processed by the seller. In this case where the customer cancels the order the refund gets processed within 24 hrs to 48 hrs as per bank working days.

Health Devices:

Device cancellation by customer is possible before the device is picked-up by logistic partner, in this case a refund will be processed within 24 hrs of cancellation. In case of complains on health devices, customer will have to directly contact the seller, as per the seller prescribed warranty and quality terms, as mentioned on individual product pages of The  Website/Mobile App, for quality issue raised by customer, with relevant furnished proofs to the seller. A refund in this category will be processed only when the seller verifies customer quality issue claims and such will be done 72 hrs of verification of the claim.

Blood Tests:

Cancellation of this service can be done by customer before the Phlebotomist is assigned and in this case a refund will be processed within 24 hrs of cancellation. There are no cancellation post the sample gets collected. In case of customer unavailability; customer has to coordinate with Phlebotomist directly for rescheduling of the appointment.

 Nutrition services:

Cancellations of services are only allowed before the commencement of the services, initiated by the customer. In this case a refund will be processed within 24 hrs of cancellation. Diet services are curated by smartediet® service arm of KNECTT HEALTHCARE TECHNOLOGIES Pvt. Ltd. This is a professional medical doctor led service team and the diet charts are exclusively personalized and customized, basis medical history and other details. This diet chart is not recommended for anyone else. Results may vary from person to person depending on age, sex, determination and health conditions.